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FAQ

GENERAL CANDLE CARE
  

 What are your candles made of? 

No classified files or redacted documents here! Our candles are always made with 100% soy wax, phthalate-free fragrance oils, and cotton wicks with no lead or zinc cores.

 Do you use essential oils in your candles?

We only use fragrance oils that have been specifically made for use in soy wax candles. Some of the fragrance oils we use are infused with natural essential oils, but we do not use pure essential oils as scents. We carefully select fragrance oils that are safe for use around pets, as well as their human companions.

 What are your safety tips?

Always burn candles within sight. Keep away from flammable objects, including children and pets. Only burn candles on a level, fire-resistant surface. Do not burn for more than four (4) hours at a time. Stop burning when only ¼” of wax remains. Trim wick to ¼” before lighting -- and be sure to trim it after each burn!

 There are white patches on the top of my candle. What is this?

This is called "frosting," a totally natural occurrence in a 100% soy wax candle. In fact, candle "frosting" is one of the best ways of ensuring that a candle is truly 100% soy wax! The "frosting" you see in your candle should go away after the first burn and does not affect the scent throw or burn quality in any way.

 How long will my candle last?

Each of our 8 oz. candles will burn for approximately 50-60 hours if all candle care tips are properly followed.

 

GENERAL POLICY

 What is your refund policy?

We personally pack each order with care, but if you receive a damaged or cracked jar please contact us at info@theconspiracycandleco.com with a photo of the damaged item and we will issue a refund. Fragrance and scent preferences are personal and subjective. At this time, we do not accept returns or exchanges based on scent preference. Please be sure to ship to an address where someone can bring your order inside upon delivery, out of the heat/sun/elements. Wax melts! Please treat your order as you would any other temperature sensitive or perishable item. We are not responsible for melted products. 

 Do you do custom orders for candles?

Yes! Contact us at info@theconspiracycandleco.com with the words "Custom Order Request" in the subject line.

 Will you do an X, Y, Z, highly controversial and/or extremely polarizing conspiracy candle?

No. Our candles are light-hearted and made for the conspiracy theorist and skeptic alike. Our candles do not represent any political statements and are not direct endorsements of any particular conspiracy theory.

In other words: it's not that serious, so please don't make it that way.

 

SHIPPING

 How long does it take for my candles to ship out?

All orders process and ship out within 3-7 business days at this time.

 Why can't I choose my shipping option?

We use flat-rate shipping for all of our orders because it allows us to eat some of the cost that would normally be passed on to the customer. Shipping is expensive right now (trust us, we KNOW), so a flat-rate option allows us to save the customer a few dollars on their order.

 What carrier do you ship with?

All orders ship with USPS Priority Mail unless otherwise stated.